SwapSmart partners with housing authorities across England, Scotland, Wales, and Northern Ireland to modernise mutual exchanges, reducing administrative burden while improving outcomes for tenants and councils alike.
100+
Borough Partnerships
50,000+
Active Tenants
3×
Faster Matching
92%
Tenant Satisfaction
What We Offer Councils
A full suite of tools designed specifically for housing teams.
System Integration
Connect SwapSmart with your housing management system for seamless tenant verification and record synchronisation.
Reporting Dashboard
Real-time insights into exchange volumes, completion rates, and tenant satisfaction — all in one place.
Verified Tenancies
Every tenant is verified against council records before listing, reducing fraud and ineligible applications.
Faster Processing
Average exchange completion time reduced by 65% compared to traditional manual processes.
Dedicated Support
A named account manager and priority support line for your housing team from day one.
Compliance Ready
GDPR-compliant data handling, full audit trails, and digital documentation built in from the start.
For Housing Teams
- Automated eligibility checks reduce manual verification time
- Digital documentation and audit trails for full compliance
- Reduced call volume to housing offices
- Fewer invalid or incomplete applications to process
- GDPR-compliant data handling throughout the lifecycle
For Tenants
- Find compatible swaps without lengthy waiting lists
- Smart matching based on needs and property criteria
- Secure in-platform messaging and viewing arrangements
- End-to-end swap tracking from offer to completion
- Mobile-friendly platform accessible 24/7
Ready to modernise your exchange process?
Join housing authorities across the UK already using SwapSmart to deliver faster, fairer mutual exchanges for their tenants.
Get in Touch