Question 1

How do I list my home?

Accepted Answer

Listing your home is easy! Simply create an account, click on 'List your home' in your dashboard, and follow the step-by-step instructions. You'll need to provide details about your property, including the number of bedrooms, the council you're with, and some high-quality photos.

Question 2

What is a MultiSwap chain?

Accepted Answer

A MultiSwap chain is a sequence of three or more tenants who all want to swap homes. For example, Tenant A moves to Tenant B's home, Tenant B moves to Tenant C's home, and Tenant C moves to Tenant A's home. SwapSmart's intelligent matching engine automatically detects these chains when a direct swap isn't available.

Question 3

Is SwapSmart free to use?

Accepted Answer

Yes, SwapSmart is currently free for all council tenants to list their homes and find matches. We believe that finding a suitable home should be accessible to everyone.

Question 4

How do I know if a match is compatible?

Accepted Answer

SwapSmart uses a sophisticated matching engine that compares your preferences with other tenants' property details. We only show you matches where both parties meet each other's criteria, ensuring high compatibility.

Question 5

What happens after I find a match?

Accepted Answer

Once you find a match, you can use our secure messaging system to connect with the other tenant. You can arrange viewings, discuss details, and then proceed with the formal council application process together.

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